AFTAs 2019: Best Mobile Strategy Initiative—Bank of America

For the second straight year, Bank of America is taking home the best mobile strategy initiative award. Last year, BofA won for its workIT and Enterprise Digital Assistant (EDA) initiative. This year, the bank’s myCTO platform impressed the judges.
In a digital economy, every interaction matters—for customers and employees alike, says Howard Boville, BofA’s CTO. Data is king, and employees need more of it to tackle their challenges. The information—ideally delivered via a mobile device—has to be available when needed, easily searchable, and relevant to the problem they’re trying to solve. Boville says this need was what led to the creation of myCTO.
“We needed a way to make our technology, infrastructure, and monitoring data available to our 3,000 technology executives, operation and application teams, and front-line support to monitor, respond to and remediate any issues,” Boville says. “With our myCTO Mobile App we have enabled our employees to easily get to incident and monitoring data. We push key pieces of this data to them on a ‘timeline’ like many popular commercial applications do today. Users can give feedback directly in the app as to what data they find useful. We also notify them immediately through push notifications when a high-severity incident is active in their particular line of business.”
In 2020, the bank wants to expand the number of situations that it can push notifications to employees to help make them more efficient.
“We want to adjust the information the user sees on their timeline based on their feedback in real-time,” Boville says. “Our goal with myCTO Mobile is to show you the information you need without having to search for it on your mobile device. Our goal is to predict what the user needs and either present or push it to them.”
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@waterstechnology.com or view our subscription options here: https://subscriptions.waterstechnology.com/subscribe
You are currently unable to print this content. Please contact info@waterstechnology.com to find out more.
You are currently unable to copy this content. Please contact info@waterstechnology.com to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@waterstechnology.com
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@waterstechnology.com
More on Awards & Rankings
Best data governance solution—Siepe
Siepe wins Best data governance solution at the IMD & IRD Awards 2025.
Best reference data initiative—Derivatives Services Bureau
The DSB wins Best reference data initiative at the IMD & IRD Awards 2025.
Best corporate actions managed service—S&P Global Market Intelligence
S&P Global Market Intelligence wins Best corporate actions managed service at the IMD & IRD Awards 2025.
Sell-Side Technology Awards 2025: Best distributed-ledger technology—Broadridge Financial Solutions
Project: Distributed Ledger Repo (DLR)
Sell-Side Technology Awards 2025: Best sell-side back-office platform—FIS
Product: FIS Post Trade Processing Platform