Asia Awards 2021: Best client communication initiative—FWD Group

Asian insurance company FWD Group collects the award for best client communication initiative. Since its inception in 2013, FWD has sought to change the way people feel about insurance. It has embraced the latest technology with the aim of improving operational efficiency and, in turn, enhancing customer experience.

For many years, FWD Group has used its advisory and point-of-sales tool, FWD Smart 1.0 to support the electronic submission of policy applications, as well as instant approval and

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