In a self-assessment survey, Barra asked its clients, "how are we doing?" The response--from 63 of 530 who were contacted--was less than stellar. The Berkeley, Calif. analytic software developer ranked slightly below clients' expectations in all but two of six categories: "communication" and "quality of work attitude." The four categories in which it ranked below clients' expectations were "initial contact," "knowledge," "establishing and maintaining rapport" and "responsiveness." As a

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