Voice-Data Integration In A Fishbowl: CIBC Pilot Links Turret To Data Systems


Despite indeterminate benefits and formidable obstacles, technologists continue to pursue the integration of voice and data delivery systems.

Both voice and data systems terminate at the trading desk where they are now integrated by traders. It's reasonable to expect that productivity might be increased by automating some aspects of the trader's modus operandi. Call initiation, call screening, and combination of customer or counterparty data with both functions is an obvious starting point.


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