CRM a Key Differentiator for the Buy Side

Ian Murrin, Digiterre

Buy-side firms are using customer service levels as a means of attracting new assets and as a way of differentiating themselves from the competition, says Ian Murrin, CEO of Digiterre, a London-based provider of technology and software development services to the buy side.

According to Murrin, whereas in the past investors tended to fixate exclusively on performance as a way of separating one buy-side manager from another, now that rule no longer holds true. "I see enhanced levels of service as a

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SEC squares off with broker-dealers over data analytics usage

The Gensler administration has ruffled feathers in the broker-dealer community with a new proposal seeking to limit their use of predictive data analytics. But at the heart of this deal is something far more seismic: one of the first attempts by the SEC to regulate AI.

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