Nordea: Licensing changes could make RPA too expensive

The Nordic bank is looking for ways to mitigate costs as software vendors define new policy categories to capture robotic workers.

Robotic workers—aka, robotic process automation, or RPA—automate tedious and repetitive tasks at banks, but an executive at Nordea says the indirect costs of licensing bots for interactions with third-party software could outweigh the efficiencies they bring.

Agnieszka Belowska-Goslawska, head of the Robotics Center of Excellence at Nordea, says that software providers now treat digital employees as a separate category to human workers in their policies. She says she started noticing the trend

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