Isn’t the Customer Always Right?

ON BALANCE

About a month ago, we looked at the real-time data vendor landscape. Reuters and Bloomberg are still on top, but a number of companies are in hot pursuit. Here’s a tip: to gain market share, focus on customer service.

This week we provide a preview of the Kimsey report, an annual examination of the UK trading floor market, including the market data scene (see story, page 1). The research shows that Reuters and Bloomberg remain on top--no surprise there. Interestingly, Reuters won the most cat

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