Better Operations Through Negotiation

Industry Warehouse

Violaine Galland is regional vice president at Scotwork; [email protected]

Not long ago, IT professionals rolled their eyes when business users were prompted to press any key on a keyboard and then complained they couldn't find the "Any" key. And don't forget IT's sarcastic insider joke: "Life would be so much better without users." Though users have become savvier and IT attitudes have softened, the rate of conflicts between them has soared, resulting in epic political battles at a great loss to everyone involved. The S&P 500 companies, with combined revenue of $10 tr

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