HSBC Expands Content, Reach of Research App on Symphony

The bank says its research app is already one of the most popular on Symphony's messaging platform.

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HSBC’s Global Research division has added video content to its Research Application after recently rolling it out to clients via Symphony Communication Services’ electronic chat platform, and is planning future upgrades to take advantage of artificial intelligence to broaden the app’s appeal.

The bank made the research app available on Symphony for internal use around a year ago, and rolled it out externally to clients on Symphony a couple of months ago, officials say. Since then, it has

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