The Retraining Conundrum: How Best to Transform a Workforce?

When it comes to digital transformations, WatersTechnology has traditionally broached the subject by detailing what banks and other financial institutions have told us about their own efforts and initiatives. This time, we spoke with Jay Finkelman, professor and chair of industrial-organizational business psychology at the Chicago School of Professional Psychology, about the effects digital transformations have on financial institutions’ very-much-still-human employees, who are often thrown for