What firms get wrong when changing investment operations technology
Without operating redesign, governance, and clear accountability, modernization can amplify risk instead of reducing it, writes Patrick Conroy.
Investment firms are modernizing their technology stacks at an accelerating pace. Cloud-native platforms promise front-to-back integration. Consolidated systems claim to reduce vendor sprawl. Automation and AI are positioned as tools to streamline workflows and compress operating costs.
Yet many firms discover that changing platforms does not eliminate complexity. It redistributes it.
Across the industry, a consistent pattern is emerging: technology selection is treated as the solution, while
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