Measurement is the key


Outsourcing of certain business processes in the financial services industry is not a new phenomenon by any stretch of the imagination; it has been around in one guise or another since the early nineties, depending on your definition of course. But one of the crucial aspects of successful outsourcing, which has historically eluded the buy side, is the ability to empirically measure the efficiency and effectiveness of the service being considered for outsourcing, and indeed how that service

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