Under The Covers III


In 1999, Waters covered the technology strategies of Merrill Lynch, Chase Manhattan, State Street, Bear Stearns and American Century. Since then, those firms have put e-commerce front and center, made customer service a priority and transformed signature services into mobile ones.

John McKinley

In early 1999 the press had a bit of a field day using us as the before picture of e-commerce," says Merrill Lynch CTO John McKinley, who admits Merrill had "spotted some of our competitors a bit of a lead

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