The solutions for improving Website performance--response times, reliability and availability--begin at home.

"System response times may vary due to a variety of factors, including trading volumes, market conditions and system performance." So says the get-out clause at ETrade’s Website. But while such statements might limit legal liability, they do nothing to solve the real issue, which is how to provide fickle users with the best experience possible.

In my column last month, I reviewed some of

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