Survival of the Most Efficient
EDITOR’S LETTER
Outsourcing simply had to change in order to survive. The mega outsourcing deals of the past—think JPMorgan Chase and IBM or UBS and Perot Systems—won’t be renewed as CIOs and their CFOs and COOs realize that the savings are elusive at best. Besides after a third-party firm has taken on a major investment firm’s back-office operations, how can they continue to deliver savings after the five-year contract expires? Even third-party firms have overhead.
Also, the entire notion of outsourcing is a
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