NICE Anticipates CFPB with New Ops Compliance
The focus for the new solution is around financial firms' contact center and client-facing back-office activities, and it will deploy established NICE analytics to normalize compliance, monitor for breaches on an enterprise level, and create an audit trail of interactions.
The new solution is being introduced after the CFPB levied a number of high-profile fines against financial firms in 2012, including one for $210 million. While many of those focused on consumer banking and credit card providers, the extent of the new regulator's ambit is yet to be fully settled, and could spill over to certain capital markets sales functions.
"Sweeping regulations, together with growth in the amount and complexity of transactions, have posed a major challenge for financial institutions. With the burden of proof now on the institutions, they must realign their entire operations, approach, and infrastructure. Our solutions help strengthen customer loyalty at these institutions as consumers' perception of compliance leads to greater satisfaction and trust," says Yochai Rozenblat, president of NICE Enterprise Group.
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@waterstechnology.com or view our subscription options here: https://subscriptions.waterstechnology.com/subscribe
You are currently unable to print this content. Please contact info@waterstechnology.com to find out more.
You are currently unable to copy this content. Please contact info@waterstechnology.com to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@waterstechnology.com
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@waterstechnology.com
More on Regulation
When it comes to cybersec, the walls of separation are too high
Waters Wrap: Anthony examines some recent statements made by prominent cybersecurity experts and why those words might ring hollow.
Goldman’s credit reporting proposal sparks criticism
The shift to end-of-day and next-day reporting on large portfolio trades is seen as a step back for transparency.
Digital assets: A delicate balance between opportunity and risk
The SIX Digital Assets Regulatory & Tax Service is designed to unify fragmented data sources and provide clarity around digital assets.
Invite us to your cyber war games, Finra urges members
Regulators and broker-dealers would both benefit if watchdogs had a seat at the table during these exercises, says a Finra senior exec.
The US Treasury market preps for plumbing overhaul
Changes are coming to the US Treasury market with potential new clearing houses, access models, and more flow as the industry gets ready to meet the SEC’s first deadline for central clearing.
Reporting overhaul: the EU’s near-impossible balancing act
Regulators must weigh their desire to streamline derivatives reporting against the need to gather crucial trade data.
The SIX Digital Assets Regulatory & Tax Service—Simplifying regulatory compliance
SIX‘s Digital Assets Regulatory & Tax Service is designed to simplify regulations and tax directives governing digital assets, making regulatory compliance more straightforward
Ediphy challenges FCA, Sterling launches new OMS, and more
The UK bond tape is halted, LSEG and Databricks partner, Wells Fargo adopts TransFICC’s One API, and more in this week’s news roundup.
