HSBC Beefs Up Internal Chatbot for Remote Working
The bank plans to deploy its virtual assistant to 300,000 users to improve the working-from-home experience.
HSBC is updating its internal chatbot to give users an improved service during the new reality of working from home amid coronavirus lockdowns. The chatbot is being restructured into a virtual assistant that is able to act on user queries and provide more information, Carl Brennan, global head of client services engineering at HSBC, tells WatersTechnology.
He says the chatbot will now be able to take action, as well as answering queries as it was doing before. For example, it could order new
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@waterstechnology.com or view our subscription options here: http://subscriptions.waterstechnology.com/subscribe
You are currently unable to print this content. Please contact info@waterstechnology.com to find out more.
You are currently unable to copy this content. Please contact info@waterstechnology.com to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@waterstechnology.com
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@waterstechnology.com
More on Buy-Side Technology
SEC’s $5M Bloomberg BVAL fine targets ‘dark magic’ in fixed-income pricing
Recent actions against Bloomberg and Ice for violations relating to evaluated pricing services suggest the US regulator may be setting the stage for stricter regulations to govern the sector.
New tech disrupts traditional book-building process for institutional investors
Automation is long overdue in the book-building process for publicly listed equities. One startup hopes to bridge the gap.
Treasury traders remain wary about adopting algos
Yet proponents insist US government bond market is ‘ready for disruption’
Capitolis registers swap dealer in strategy refresh
The vendor’s SBSD registration may facilitate a unique multi-seller platform for its equity swap business.
S&P buys ChartIQ to bolster charting, analytics capabilities
ChartIQ’s former owner, Finsemble, will continue to focus on building out its desktop integration business.
Here’s what ML and NLP powered in capital markets in 2022
As machine learning and natural language processing continue to spread across the industry, WatersTechnology highlights stories from 2022 that feature new use cases.
Can algos collude? Quants are finding out
Oxford-Man Institute is among those asking: could algorithms gang up and squeeze customers?
Lessons from credit: Could all-to-all help Treasury markets?
Regulators are looking to all-to-all trading as a possible solution for worrying volatility and deteriorating liquidity in US Treasury markets.
