Empathy is not a word that is often connected with the investment industry, which likes to present itself as ruled by the head rather than the heart. But for Bryan Cross, it is at the core of what makes a good investment professional.

The head of UBS Asset Management’s quantitative evidence and data science unit, known as QED, says empathy is “the secret sauce” of being human, the key to making forecasts and solving problems, a critical attribute of those who manage the assets of others. And it