Measuring the Unexpected
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Operational risk has always been hard to define, much less measure. Last fall, it became even more challenging as Sept. 11 illustrated what an inexact science the entire process is--even for those who have been early adopters of operational risk technology.
"It took us a few weeks before we could make sense of [Sept. 11]--to figure out how we would record it," says Jonathan Howitt, head
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