Self-Service FX
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Over the past decade, self-service has taken hold in many industries. Supermarket customers, for example, are now able to scan and bag their groceries themselves—without interacting with a clerk. The banking profession is set to follow this trend. For a number of reasons, from the economic down to the technical, we expect self-service will become the norm for all forms of banking over the next five years.
This is especially true for the foreign exchange (FX) market. Traditionally, the banks did
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