September 21, 2004

- Phil Albinus
- 21 Sep 2004

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So, why did JPMC choose insourcing over outsourcing? Officials from JPMC say that the firm realized that in the wake of its merger with Bank One, the even larger investment giant decided it could tackle its own technical support. On paper, this may make sense, but it begs the question: Would the IBM contract have been too large for the super-sized JPMC?

This is in line with the view of an outsourcing executive I interviewed two years ago. He advised that once the economy starts to pick up

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