After Fidessa Exodus, Some Users Brace For Trouble

WatersTechnology spent three months examining Fidessa to see what has transpired inside the vendor since the Ion acquisition. During a period of great change, a lot of questions—and worry—remain.

The banker winces and shifts uncomfortably in his seat. He has just been asked about service standards at Fidessa, following the trading technology vendor’s $1.9 billion acquisition by Ion Group last year.

“We’re lucky we implemented the software when we did. They’ve become a little bit slower to deliver on some of the things they promised,” he says, choosing his words carefully. Then he pauses and offers his explanation for the dip in standards: “They have fewer people.”

That’s putting it

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