Ascencio Jean-Louis, Lorna Rankin, Chris Perretta, Madge Meyer and James Mitcheson, State Street

By adopting an end-to-end approach to business continuity, State Street’s seamless operation strategy (SOS) team maintains the operations of the bank, its clients and more than 27,000 employees globally in a rapid and effective manner.

To achieve this performance, the team has implemented  a number of industry best practices and technologies.

First, it utilizes business impact analysis (BIA) to clearly define integrated business and technology recovery requirements. The results establish a

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