BNY Mellon CDO: ‘Transformational’ data-centric model tackles data quality issues

BNY’s Eric Hirschhorn says processes—not just the data itself—need to be examined, and points to a data-centric approach.

For Eric Hirschhorn, data quality is important, but in his view, the conversation about data quality focuses on the wrong things.

“We woke up one day and someone sent me a feed of customer records, and the data quality was bad,” he said. “What does that mean? Was their zip code bad?”

Hirschhorn, chief data officer at BNY Mellon, delivered the keynote address at the North American Financial Information Summit on May 17 in Manhattan. He said the problem with data quality lies in the industry’s

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