Mind Your Language: Surveillance Systems Tackle Conduct Risk
While advanced voice analytics technologies have been around for years, banks have often used them as a blunt instrument, or a regulatory checkbox. Now they are increasingly seeing them as useful tools for managing conduct risk and employee protection. By Hamad Ali
For years, voice surveillance has been an integral tool for keeping tabs on traders’ activities. Whether for regulatory compliance or fraud detection, advanced analytical software has been deployed across all major banks to pick out bad apples from the market.
Now, sophisticated voice technologies are letting banks go a step further to look at and analyze behaviors more commonly associated with conduct risk. Partly, this is being driven by external pressures on the financial services sectors,
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