For years, voice surveillance has been an integral tool for keeping tabs on traders’ activities. Whether for regulatory compliance or fraud detection, advanced analytical software has been deployed across all major banks to pick out bad apples from the market.
Now, sophisticated voice technologies are letting banks go a step further to look at and analyze behaviors more commonly associated with conduct risk. Partly, this is being driven by external pressures on the financial services sectors,
Pete talks about privacy and convenience—and where firms tend to get tripped up when walking this balance beam.Subscribe to Weekly Wrap emails