RPA Provides ‘Quick Wins’, But at What Cost?

Banking experts urge firms to consider re-engineering a process before turning to robotic process automation. 

As banks have had to adapt to the majority of their staff working remotely, they are increasingly embracing automation, and accelerating their digitization journeys. One technology that has enabled this is robotic process automation (RPA)—although many skeptics remain. 

The issue with RPA, especially if interwoven or layered with legacy technology, is that it can be challenging to maintain.  

Vivek Veeraraghavan, vice president for process optimization for Asia-Pacific at Northern Trust, said

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